Opsonomy Privacy Policy

Opsonomy, LLC ("Opsonomy," "we," "our," or "us") is committed to protecting the privacy and security of information entrusted to us by website visitors, clients, and business partners. Opsonomy provides market research consulting services and access to an AI-enabled insights platform combining conversational research, social listening, and advanced analytics. Opsonomy is the client-facing commercial operator, while technology services including survey administration, data hosting, AI analytics, and respondent management are provided by independent technology partners and sample providers under their own contractual and privacy obligations.

This policy applies to website visitors, prospective customers, current clients, and individuals communicating directly with Opsonomy. It does not replace the privacy policies of independent survey platforms, sample providers, or other third parties.

• Opsonomy: client relationships, consulting, project management, customer support, commercial operations, delivery of insights.
• Opini: conversational survey platform, survey administration, primary research data collection.
• Rubiklab: data hub, AI analytics, social listening aggregation, dashboards, insight generation.
• Independent Sample Providers: respondent recruitment, panel management, incentives, respondent registration.

Opsonomy collects business contact information, website analytics, demo requests, and communications. Opsonomy generally receives aggregated analytics, pseudonymized survey responses, tagged qualitative comments, AI-generated summaries, and random respondent identifiers. Opsonomy does not ordinarily receive respondent names, email addresses, payment information, or respondent registration information.

Users of the platform and recipients of research reports are strictly prohibited from attempting to de-mask, reverse-engineer, or re-identify any pseudonymized respondents or qualitative research data.

Research participants are recruited and managed by independent sample providers. Opini administers surveys and may process IP addresses and technical metadata for security, fraud prevention, and quality assurance. Before research data is transferred to Rubiklab, IP addresses and certain technical identifiers are removed. Rubiklab processes pseudonymized respondent data.

The platform may analyze publicly available or appropriately licensed online content to generate trend, sentiment, and thematic insights.

AI may summarize responses, identify themes, generate draft insights, and support analytics. AI assists—not replaces—human analysis.

The platform separates respondent identity management from analytics, removes technical identifiers before analytics processing, relies on independent sample providers for respondent registration, and restricts access to research data.

To respond to inquiries, manage projects, improve services, communicate updates, comply with legal obligations, and protect security.

Information may be shared with technology partners, sample providers, cloud providers, professional advisers, and authorities when legally required. Opsonomy does not sell personal information.

Information may be transferred internationally between the U.S. and U.K. in accordance with applicable law.

Opsonomy maintains commercially reasonable safeguards. Platform security and research data hosting are maintained by specialized technology partners.

Information is retained only as long as reasonably necessary for contractual, legal, and operational purposes.

Because Opsonomy receives only pseudonymized and aggregated research data, requests to exercise privacy rights regarding primary survey data or respondent registration may be forwarded to the relevant technology partner or sample provider for fulfillment.

Cookies are used to improve functionality, analyze traffic, and remember preferences.

Third-party providers may process information under their own privacy policies.

Services are not directed to children under 16.

We may update this policy from time to time.